Allows you to search a variety of questions and answers
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
Without doubt the most professional and friendly support team i have ever experienced. These guys are really way above any other company i have worked with in the past.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.