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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
Great response time and excellent service. I've been with AYK for nearly a year now and I couldn't be happier. If you're ready to make the step up from budget hosting to someone that can still work with you to spec out a server for your needs at an extremely competitive price, shoot these guys an email and see what they have available. You will not regret it. With datacenters located all ove r the globe they're certain to have something for you.. or they'll just build it
Good Cooperation The datacenter is very co-operating, and provides immediate response.
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