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To fix this issue for the whole server login as root via shell and type:
/scripts/runlogsnow
To fix this issue for a single user, login as root via shell and type:
/scripts/runweblogs CPANEL_USER_NAME
Prompt support, on New Years Eve of all days. Fixed issue within 10 minutes of submitting.
I recently switched to AYK Solutions from Softlayer for my dedicated server requirements. I received a much better specification server at significantly reduced cost from what Softlayer could offer me, with many of the previously 'extra' features at Softlayer included in the base price offered by AYK. The support was second to none, and they were extremely helpful in transferring all of my old server accounts over for no additional fee whatsoever.