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To use IMAP, you will need to contact your ISP (Internet Service Provider). They will let you know what you need to put in for incoming and outgoing mail to get this feature to work.
I have had my hosting with AYK since 2006, and it has by far been the best experience I have ever had with any hosting company. The support is always spot on and available around the clock, excellent for me since I'm always working on things at odd hours. They make upgrading to fit needs very clean and easy, the cost is excellent for services received, and they have me as a customer for life.
Without doubt the most professional and friendly support team i have ever experienced. These guys are really way above any other company i have worked with in the past.
I had never heard of AYK Solutions before, but they had an awesome deal I couldn't pass up on WHT. So far the service has been exceptional, and the server is rock solid. I'll be moving my other servers here soon!