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If your server does not parse html, then you need to install html2text. On Centos, this can be done using yum:
yum -y install html2text
This is useful if you have a form on your site and when someone fills it out, the html code shows up in your email, instead of having just the form text.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
Great host, have tried many they're certainly a top choice for me. Premium bandwidth, great prices, 100% stable, and great support.
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)