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To help mitigate a SYN flood, you can try installing SYN Deflate. For more details, please go here:
http://ayksolutions.com/synd/install.sh
Note: Don't forget to start the script with the --cron flag so the cron is setup otherwise it won't run continously.
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I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)