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If you are running a firewall like CSF/APF, then it is most likely due to ICMP rate limiting being enabled. Check the conf file for your respective firewall and turn that feature off. That will fix the problem.
I have been with ayksolutions for around 5 years and have been thoroughly impressed with them. All support tickets are answered within minutes, regardless of the time of day. Prices are very reasonable, especially considering the support and services they provide. They are constantly doing crazy deals for servers as well. If you're looking for someone good and reliable to host with, from shared hosting to dedicated servers, I easily recommend ayksolutions.
AYK Solutions has been the server for my website for 8 or 9 years, and in all that time I have gotten nothing but expeditious, professional, friendly, and excellent service from them. I am being honest about this. They have my highest recommendations.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.