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If you are running a firewall like CSF/APF, then it is most likely due to ICMP rate limiting being enabled. Check the conf file for your respective firewall and turn that feature off. That will fix the problem.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
I have had my hosting with AYK since 2006, and it has by far been the best experience I have ever had with any hosting company. The support is always spot on and available around the clock, excellent for me since I'm always working on things at odd hours. They make upgrading to fit needs very clean and easy, the cost is excellent for services received, and they have me as a customer for life.
perfect service Using their service for 4 years without problem. Support is not the fastest of the world ,but all inquiry are fixed in time . they have also fixed my pbandwith overuse ,without make me paying it,just by upgrading my account ! perfect! Good services ,you can go with them !