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If you are running a firewall like CSF/APF, then it is most likely due to ICMP rate limiting being enabled. Check the conf file for your respective firewall and turn that feature off. That will fix the problem.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
Dedicated Semi-Managed Server Review I've been using AYKSolutions for about 2 years now and their support and servers have been great. They assisted me with the transition of all my websites and databases from my old server onto their system with no problem. If I ever need them for support or a change they respond fast and always keep me up to date with the status of my support ticket. I highly recommend using this company especially if you're looking for someone to assist with server management. Best of all their cost is great!
Very courteous, professional, and willing to help. They truly care about client based relationships and satisfaction. I will definitely refer more clients their way, and highly recommend Ayksolutions to anyone seeking truly the best.