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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
Prompt support, on New Years Eve of all days. Fixed issue within 10 minutes of submitting.
We're Happy with our 1 Gigabit Server AYK Solutions! AYK Solutions provides all our back-end server infrastructure for our video streaming sites which burn up about 200 GB of data every day. I have had nothing less then 1 MB/second downloads from all the servers that I have had from them. Their technical support saved me several times, and their tech support is 24/7 and responsive. I currently have a Quad Xeon on a 1 gigE port for WAY LESS then any other dedicated server provider
AYK Solutions has been the server for my website for 8 or 9 years, and in all that time I have gotten nothing but expeditious, professional, friendly, and excellent service from them. I am being honest about this. They have my highest recommendations.
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