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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
Hi Guys and Gals, I'll just say you all are top notch and go above and behind with support. I've tested many other companies none compare to the expertise you all. Previously I would just get a ticked bumped up to a higher level of tier support etc. with AYK everyone is knowledgeable and prompt. Thank you for offering a premium hosting solution. Warm Regards, Johnny
Great response time and excellent service. I've been with AYK for nearly a year now and I couldn't be happier. If you're ready to make the step up from budget hosting to someone that can still work with you to spec out a server for your needs at an extremely competitive price, shoot these guys an email and see what they have available. You will not regret it. With datacenters located all ove r the globe they're certain to have something for you.. or they'll just build it
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