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If your server does not parse html, then you need to install html2text. On Centos, this can be done using yum:
yum -y install html2text
This is useful if you have a form on your site and when someone fills it out, the html code shows up in your email, instead of having just the form text.
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I have been using AYK for about 2 years now and they are always on top of any issues I have. They have gone over and beyond helping me with any problems that come up with the server and they have never said "no" to any of my requests. I would definitely recommend them to anyone looking for a reliable server company.