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Please follow this link for a complete tutorial on how to successfully install SQUID in order to limit your server's bandwidth usage:
Limiting Bandwidth with SQUID
You can also try the following link to simply use eth0:
Limiting Bandwidth with eth0
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
Prompt support, on New Years Eve of all days. Fixed issue within 10 minutes of submitting.