Allows you to search a variety of questions and answers
First, download the tw_cli utility: http://www.ayksolutions.com/tw_cli.zip
After that, unzip it and untar it. You can then use the tw_cli.x86_64 file to run the utility or simply rename it to 'tw_cli' for ease of use. Use the one that's correct for your distribution.
I have a two small shared hosting packages and the price I pay I don't expect to receive very good support. I accept with any shared hosting uptime cannot be guaranteed neither can it be 100% and anyone who suggests otherwise is living a dream. However on the occasions I have opened a ticket they have been answered and investigated promptly. I have been with ayksolutions.com since Jun/18/2008 oh wow where has the time gone!
AYK Solutions has provided me with a very cost effective hosting service with great uptime and lots of features. I would not hesitate to recommend them!
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)