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Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)

Hi guys, I am pretty satisfied with your service. Yes, I have experienced some downtime issues with my boxes, but you guys have always been right there for me, at my beck and call whenever I need you. Additionally, you guys are always more than fair when it comes to helping me configure my boxes with my DirectAdmin control panel.  Overall, I am very pleased with the service, both in terms of the hardware I receive from you as well as the customer service. Prices seem to be quite fair too. Thanks, Ephi

Great host, have tried many they're certainly a top choice for me. Premium bandwidth, great prices, 100% stable, and great support.