Allows you to search a variety of questions and answers
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
I have been a client for many years now. They always answer to my needs, and keep their prices affordable. I will continue with them in the future.