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Please follow these steps:
Enable the File and Printer Sharing option in Windows Firewall Configuration Settings
1. Start > Control Panel > Network and Intranet
2. Under the Windows Firewall section heading, Click the Allow a program through Windows Firewall link
3. In the programs and ports list, check the File and Printer Sharing option
Alternatively, you can enable ICMP IN requests with Printer and File Sharing in firewall's Inbound Rules for IPv4 or v6, depending on what you are using (most likely v4).
Lastly, you can just run the following command from promtp (Run --> cmd): netsh firewall set icmpsetting 8
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I have a two small shared hosting packages and the price I pay I don't expect to receive very good support. I accept with any shared hosting uptime cannot be guaranteed neither can it be 100% and anyone who suggests otherwise is living a dream. However on the occasions I have opened a ticket they have been answered and investigated promptly. I have been with ayksolutions.com since Jun/18/2008 oh wow where has the time gone!
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