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If you try to run /scripts/pkgacct through shell and your load is not nominal, the script will stall. To bypass this and get it running you can use:
/usr/local/cpanel/bin/cpuwatch xx.x
So, if I want to backup an account with username "ayksolutions" to the directory /backup/cpbackup/daily and do this if the load is 30 or below, I would run the following command from prompt as root:
/usr/local/cpanel/bin/cpuwatch 30.0 /scripts/pkgacct ayksolutions /backup/cpbackup/daily
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
AYK Solutions has provided me with a very cost effective hosting service with great uptime and lots of features. I would not hesitate to recommend them!
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