Allows you to search a variety of questions and answers
To edit your DNS record manually (not through WHM), login as root using your favorite terminal client and edit the /var/named/username.db file. Substitute your actual cpanel username for 'username'.
I very seldom contact support, but if I do, the response is always prompt and issues are always resolved.
I have been a client for many years now. They always answer to my needs, and keep their prices affordable. I will continue with them in the future.
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