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If you are running a firewall like CSF/APF, then it is most likely due to ICMP rate limiting being enabled. Check the conf file for your respective firewall and turn that feature off. That will fix the problem.
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
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