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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
I have had my hosting with AYK since 2006, and it has by far been the best experience I have ever had with any hosting company. The support is always spot on and available around the clock, excellent for me since I'm always working on things at odd hours. They make upgrading to fit needs very clean and easy, the cost is excellent for services received, and they have me as a customer for life.
I have been with ayksolutions for around 5 years and have been thoroughly impressed with them. All support tickets are answered within minutes, regardless of the time of day. Prices are very reasonable, especially considering the support and services they provide. They are constantly doing crazy deals for servers as well. If you're looking for someone good and reliable to host with, from shared hosting to dedicated servers, I easily recommend ayksolutions.
Prompt support, on New Years Eve of all days. Fixed issue within 10 minutes of submitting.
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