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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
AYK provide a very good value product, and always in a professional manner. I have used several hosting companies over the past 17 years. During that time I occasionally needed help with a variety of minor setup issues. Only AYK gave quick and helpful answers. I highly recommend them.
Great servers, Great Service, Awesome uptime! Our company has been working with AYKSolutions for almost 3 years, hosting several servers for mission-critical projects. The network downtime has been way lower than 30 minutes for OVER 3 years and.. one of our Linux servers scored 450 days of uptime! Needless to say, their Ticket Support always responds in a matter of minutes. At any time of the d ay! I would rate them 10/5 if I could! Kudos to a great company! :)
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