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Make sure that you have WHM > Basic Setup > Apache Access Log Style > set to combined
I have been using AYK for about 2 years now and they are always on top of any issues I have. They have gone over and beyond helping me with any problems that come up with the server and they have never said "no" to any of my requests. I would definitely recommend them to anyone looking for a reliable server company.
We're Happy with our 1 Gigabit Server AYK Solutions! AYK Solutions provides all our back-end server infrastructure for our video streaming sites which burn up about 200 GB of data every day. I have had nothing less then 1 MB/second downloads from all the servers that I have had from them. Their technical support saved me several times, and their tech support is 24/7 and responsive. I currently have a Quad Xeon on a 1 gigE port for WAY LESS then any other dedicated server provider