Allows you to search a variety of questions and answers
You can use Plesk's password reset utility to setup a new admin password:
C:\Program Files\SWsoft\Plesk\admin\bin\plesksrvclient.exe
I have a two small shared hosting packages and the price I pay I don't expect to receive very good support. I accept with any shared hosting uptime cannot be guaranteed neither can it be 100% and anyone who suggests otherwise is living a dream. However on the occasions I have opened a ticket they have been answered and investigated promptly. I have been with ayksolutions.com since Jun/18/2008 oh wow where has the time gone!
Even though I only have a shared hosting plan, their technical support team responded to my tech support request within the hour, and correctly to boot. (I needed to have a subdomain point to a Tumblr blog by changing the CNAME.)
Good Cooperation The datacenter is very co-operating, and provides immediate response.